My internet router stopped working around 10.00h this morning. I did the usual reset and power checks, then phoned the Swisscom helpline. Vincent Kaufmann, speaking perfect English, agreed it was dead and offered to send a replacement. I pointed out that I need the internet all day for work and asked if I could go and collect one from somewhere.
He gave me a code to take to the k Kiosk at Lauterbrunnen station and collect a new replacement. I rang the kiosk to check and they said yes. Here we are just over two hours later up and running again.
Hats off to Swisscom!
